Requesting Your Ride
To request a ride with our Tesla Robotaxi-powered cabs, follow these steps:
- Open the Robotaxi app.
- Enter a destination within the displayed service area.
- Review the estimated ride fare and wait time and confirm your ride.
- Once confirmed, you will receive a notification that your vehicle is on its way.
Starting Your Ride
Make sure to wait for the vehicle at the designated pickup location. We will notify you through the Robotaxi app once the vehicle is nearby.
Once your vehicle has arrived, follow these steps:
- Locate the vehicle and make sure the license plate matches that of the vehicle listed in the Robotaxi app.
- Open the door, enter the vehicle, close the door and fasten your seatbelt.
- To start the ride, tap ‘Start Ride’ in the Robotaxi app.
Note: Your vehicle will wait at the pickup location for seven minutes. If you have not arrived at the pickup location within this time, your ride may be canceled.
During Your Ride
Personalize your ride with different vehicle features that are available to you. Tesla’s Robotaxi service allows you to adjust climate settings and seat positioning, stream music and more from the Robotaxi app and the vehicle’s touchscreen. Your climate and media settings are saved in your passenger profile and automatically carry over between rides. If you own a Tesla vehicle, certain driver profile settings and media preferences are also seamlessly transferred across trips, ensuring a consistent and customized experience every time.
Critical ride information will be available for you on the Robotaxi app and the vehicle’s touchscreen, from monitoring your trip progress to requesting support during your ride. You will always have the ability to request the ride to pull over or stop if needed.
Ending Your Ride
Once you have arrived at your destination, gather your belongings, exit the vehicle, close all doors and provide feedback on your experience by texting the number displayed in the cab (preferred) or use the Robotaxi app.
For Additional Information
Visit www.tesla.com/support/robotaxi
Tesla Robotaxi Terms and Conditions
Robotaxi is supported by essential guidelines and policies from Tesla to enhance your experience. Review Tesla's Terms of Use, Rider Rules, Privacy Notice and Service Animal Policy to understand how they ensure a safe journey for all riders.